Newsroom

Associate, Client Success

August 5, 2022

Description

Bullpen Strategy Group is an insights-focused public affairs advocacy and strategic advisory firm specializing in analysis, communications strategy, and project management to help clients solve problems, grow, and manage risk.

We’re looking for an early career level Client Success Associate to provide a wide range of support services to our valued Pundit Analytics client base. Pundit Analytics is the first-ever publicly searchable database of the political digital content. It impacts the campaign, lobbying, trade association, corporate, and news media worlds daily.

Qualifications

The ideal candidate is a political news enthusiast who wants to get hands on with real-world data and become a pundit. An in-depth understanding of the user experience is key to ensure customers unlock the full value of their subscription to Pundit Analytics. That requires becoming Pundit Analytics’ most active user and gaining a unique perch on the frontlines of digital politics, legislating, and advocacy.

Responsibilities

  • Manage the onboarding process for new users, including training walkthroughs and resources.
  • Maintain data quality and accuracy across our sources by using the product every day.
  • Respond to customer support inquiries and proactively reach out to users with insights.
  • Identify noteworthy highlights from the data and examples of feature use cases.

Required Skills

  • 1-2 years of experience working in an early-stage tech startup environment is desired
  • Well-organized – you use a task app to hit deadlines and keep things from falling through the cracks.
  • Autonomous – you ask questions as needed and enjoy making space to get the work done.
  • You’re familiar with project management software (we use Monday.com) and can communicate detailed user feedback to developers.
  • Maintains an aggressive political and policy news information diet reading major news outlets, daily newsletters, and tracking Twitter almost obsessively. You know what the pundits are talking about on cable news.

Apply for this position

Allowed Type(s): .pdf, .doc, .docx